Refund & Returns Policy

Unopened, unused products in their original packaging may be returned within thirty days of delivery for a full refund of the product price. Start a return by emailing support@briannemoments.com with your invoice number.

For hygiene reasons we cannot resell opened personal care products, so opened items are not generally refundable. That said, if a product caused irritation or arrived faulty, contact us within thirty days — we will refund or replace it regardless of whether it has been opened.

Email photographs within seventy-two hours of delivery. We ship a replacement at no cost, and you do not need to return the damaged item.

Return postage for a change of mind is the customer's responsibility. We cover return postage when the return is caused by our error or by damage in transit.

Once your return arrives and is inspected, we issue the refund to the original payment method within three business days. Your bank may take a further five to ten business days to post it.

Gift cards, wholesale orders, and clearance items marked final sale cannot be returned.

Orders can be cancelled for a full refund at any point before dispatch. Reply to your invoice email and we will confirm the cancellation the same business day.